Yeah sure, an organization might think that doing cleaning in-house backed by a professional janitorial service is a good idea. Whenever a janitorial service shares duties with an organization’s staff, you are bound to have problems in the beginning. Let’s take for example some locations in Monterey, CA. The biggest problem is exposure. A professional commercial cleaner wants to get in and get out and move on to the next job while a wage-earning employee is more concerned about hours and how they can blame others without being held accountable themselves – especially for cleaning a toilet. This dynamic will certainly expose the shortcuts that regular employees take when they share cleaning duties with the pros.
Pure Janitorial was hired to help and given a scope of work for a site in Monterey, CA. We were responsible for cleaning and providing service two days per week and the location had operating hours seven days a week. It soon became evident that the staff did not clean at all and blamed us for the location not being cleaned. They even complained about keeping a mop bucket and mop on site. This brought an interesting question because how were they going to clean up spills if they did not have a mop? What we encountered was a sixteen year veteran of the organization who was way too comfortable and did not like to delegate any cleaning duties to staff yet wanted the store spotless even though we were scheduled for only twice a week. We are not allowed to deviate from the assigned scope of work and corporate headquarters was well aware of the situation in Monterey, CA.
When we first started work at the location in Monterey, CA, the site was in disarray. Pure Janitorial rose to the challenge by getting things in order right away but we were getting dumped on by the staff. Tongue-in cheek and taking things with a grain of salt only goes so far. We really had to be patient when working with this particular client in Monterey, CA in getting them to do their fair share of the work. People get upset when they are exposed. Like the old saying goes, “you’re not really sorry, you’re only sorry because you got caught”. People will hate you because you’re making them look bad just because you are doing what you are supposed to be doing. It is sad but it eventually works itself out. When there is clashing like this, the best thing to do memorize the scope of work yet maintain some flexibility. After all, Pure Janitorial is all about exceptional customer service, especially in Monterey, CA where the ocean breeze is cool and the beaches are hot.